Rethinking KYC: Improving the customer journey and satisfaction with seamless and digital identity verification

Banks must balance the imperative to be compliant on one hand with the imperative to offer world-class digital experiences to customers on the other. Otherwise, there is a danger that the customer experience will suffer as banks prioritise compliance and de-risking their business and brand value.

Traditionally, Know your Customer (KYC) comes with visits to branch offices. Time consuming, costly and limited to office hours. Different solutions for KYC have hit the market over recent years, but do not offer a fully digital and automated process. Optical solutions using photos of identity documents are not secure, real-time video calls with an operator are invasive and costly. Both have poor conversion rates and required manual intervention.

In this webinar, we take a look at how to overcome these challenges with a digital identity verification flow that lowers friction and optimises the experience while ensuring security, simplicity and customisation for each issuer.

Watch the webinar to hear more about:
- How to navigate into today’s complex KYC ecosystem to enhance the customer experience

- How banks and other businesses can add seamless KYC to their solution as an add-on without changing their whole setup with modular APIs
- Deep dive into the new underlying technology with Nets' partner Innovalor
- Great use cases on how to solve KYC with a Passport Reader for any customer or vertical in any country.

26.04.2021. 235 views Webinars

00:40

Nets - Issuer & eSecurity Services short brand film

18.11.2020. 945 views

57:46

From Open Banking and BigTechs to PSD3 - Taking advantage...

PSD2 was supposed to change the way we bank and pay – but has it really changed anything?

It's already two years into the execution and we are wondering: where are the fluent APIs, speedy transactions, and plethora of fintechs using the interfaces to incumbent banks? The position of BigTechs is emerging fast and there are gaps to fill in the open banking scene.
In this webinar, we will take a look at the Nordic and UK landscapes for open banking, possibilities for using banking as a service, and ponder on how BigTechs are taking leaps into the financial sector - discussing how banks should react to this disruption.

In this episode, Sirpa Nordlund sits down for a fireside chat with two fantastic guest speakers from the industry: Kasper Sylvest, Head of Infrastructures and industry engagement at Danske Bank, and Xavier Herrero, Manager of Operations Groups & Development of Banking Services, CaixaBank.

23.11.2020. 547 views

48:39

Digital Identity: Balancing customer experience with...

McKinsey* has called it the next $20 billion market and the growth is staggering. Digital identity has obvious benefits and the business case has been proven many times over, yet many countries are lagging behind in digitising the financial sector. Why is that and what will this do to banks’ competitiveness over time? How can we break down the chicken & egg problem that exists in this market through smart use of available technology combined with ecosystem thinking?

There are several obstacles to overcome in realising the business case of digital identity for the banks, but time is running out as both global technology players and the payment schemes are moving fast to capture this market. Losing the battle for digital identity can also mean losing the customer interface over time, so there is no time to lose.

In this webinar, digitisation expert, Thomas Voksø, and industry opinion leader, Sirpa Nordlund, discuss the importance of digital ID in banking today and the obstacles to overcome.

Presenters:

30.09.2020. 391 views

01:01:26

Webinar: Step up your authentication process and maintain...

While payment services providers learn, improve and innovate, fraudsters are becoming more and more creative in their efforts to beat the system. How are you staying ahead of the curve?

Sune Gabelgård, Head of Digital Fraud, Intelligence & Research at Nets, together with Sinch Product Manager for RTC, Anders Lenman will share their wisdom on how to step up customer authentication while maintaining a positive customer experience.

Join us in our latest webinar as we discuss how banks and merchants can:

• Enjoy a more risk-based approach to fraud, focusing on fraud prevention rather than detection
• Use SCA to improve the shopping experience and keep abandonment rates low
• Combine data across the payments chain on a cross-border level to help fight fraud

05.08.2020. 361 views